2.1 Lyca Mobile Europe Limited is obliged only to supply the means necessary to provide the proper operations of the Lyca Mobile Service. Lyca Mobile Europe Limited alone will determine the technical means necessary to provide access to this Service under optimal conditions.

2.2 Mobile Telephony is a form of wireless communication and operates on the basis of transmission of radio and signals. As such, it can be interfered with by external sources or by obstacles inherent in buildings, vegetation or terrain and perfect transmission cannot be guaranteed in all locations at all times. The quality of the Lyca Mobile Service also depends on the quality of the mobile telephone used by the Customer. Associated with the Lyca Mobile SIM Card are the PIN code (personal identification number) and the PUK code (personal unlocking key). Instructions relating to their use may change to reflect new technology and will be explained in the “user manual” for the mobile telephone. Customers shall take every necessary precaution to preserve the secrecy of their PIN and PUK codes. Customers are liable for any malicious or improper use resulting from intentional, fortuitous or accidental communications of these codes or transferring his/her SIM Card.

2.3 Customers are hereby informed of the inherent risk in the use of the mobile telephone while driving a vehicle. Lyca Mobile Europe Limited cannot be held liable for damage resulting from an accident caused by the use of the mobile telephone while a vehicle is being driven.

2.4 Customers are hereby informed of possible interference that the mobile telephone may cause in certain sensitive types of equipment such as medical appliances, aircraft etc. It is therefore essential that the instructions given by the persons with responsibility for such equipment be strictly complied with. Lyca Mobile Europe Limited cannot be held liable for any damage resulting from a failure to comply with such instructions.

2.5 As a matter of policy Lyca Mobile Europe Limited will not intentionally disconnect any calls provided that there is credit available for the calls, however it may be possible that calls could get disconnected due to matters beyond Lyca Mobile Europe Limited’s control, e.g. force majeure, carrier fault, technology fault or human error.

2.6 The consumer acknowledges that whilst every effort is made to secure an uninterrupted service, Lyca Mobile Europe Limited will not be held liable for any loss or inconvenience caused to the Consumer by any actions of a distributor including fraud and deception and/or non-payment. In such cases, the Consumer should contact the distributor and/or retailer from whom they purchased the Card and request a refund.

2.7 Lyca Mobile reserves the right, in its absolute discretion (and without prior notice), to restrict or prevent access to certain websites and services over its Network, including Voice over Internet Protocol (‘VoIP’) services. When we decide to restrict or prevent access under this paragraph, you may receive a message stating that the website or service is “not available”.