Conversion Page Conversion Page Conversion Page Conversion Page Conversion Page

Frequently Asked Questions

Using Lyca Mobile is simple, just click below for more information.

How can I receive texts with Lyca Mobile offers and promotions?

To receive our offers and promotions, text YES to 3232. You can opt out at anytime by sending STOP to 3232.

Can I use VoIP Services on my Lyca Mobile?

Under our terms and conditions Lyca Mobile has the right to restrict or prevent access to certain websites and services over its network. At present Lyca Mobile does not allow the use of Lebara Talk over the Lyca Mobile data network. This will not prevent you from accessing such services via any available WiFi connection.”

Where can I buy a Lyca Mobile SIM or Top-up My Balance?

You can purchase Lyca Mobile SIM & Top-up vouchers at various locations.

What is My Lyca Mobile?

My Lyca Mobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.

Where can I find my Lyca Mobile number?

Once you’ve inserted your new Lyca Mobile SIM, you can view your number by dialling *102# or (97#).

Can I keep / transfer my existing mobile number?

You can transfer your current mobile phone number to Lyca Mobile for free. To request number porting, visit the page Transfer your Number. Here you will find in a few easy steps how you can switch.

How do I contact someone if I have a problem?

Click here to visit the contact Lyca Mobile page for full details of the various ways you can get in touch with us, or simply call 1200 from your Lyca Mobile.

How can I stop receiving unwanted texts or SPAM?

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lyca Mobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

Why is there a flashing envelope on my mobile?

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Where can I buy Lyca Mobile?

Lyca Mobile SIM cards and top-up vouchers are available at many shops throughout Netherlands.

How much does it cost to call Lyca Mobile Customer Services?

Please click here to find out more about our charges.

How do I make an international call with Lyca Mobile?

When it comes to making international calls, Lyca Mobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a “+”. Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

How do I send a text message from Netherlands to another country with Lyca Mobile?

Lyca Mobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a “+”.

What mobile handsets can I use with Lyca Mobile?

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lyca Mobile. Please call our Customer Services team on 020 754 3030 if you are unsure about your handset.

My SIM card is lost/ stolen. How do I prevent someone else from using it?

Please contact Customer Services on 020 754 3030 as quickly as possible and one of our advisors will help you.

I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 3 months. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

How much does it cost to access the voicemail?

Your Lyca Mobile Voicemail service has been automatically activated. To access your voicemail from your Lyca Mobile in Netherlands dial 1233 (lub 91#). Calls to access the voicemail are absolutely free.

How do I activate roaming facility using Lyca Mobile?

Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

Why I cannot send/receive SMS?

Firstly, please make sure you have enough credit to send SMS. If you still can’t send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +31684000111 for Lyca Mobile Netherlands. If you see a different number, enter +31684000111 and turn your handset off and on and re-try sending any unsent SMS. If the problem remains please contact Customer Services.

Forgotten PIN / PUK Codes

If you have activated your SIM PIN code and then entered the wrong PIN code into your Lyca Mobile three times your SIM card will automatically lock. In this case you must enter your PUK code. Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping. If you have already joined My Lyca Mobile you can also find your PUK code displayed there – click here to login. If not please call our Customer Services team on 020 754 3030 and our team will return your call.

Sign up to our NewsletterTo recieve important info, special offers & more