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Terms and conditions

National Bundles

Terms and Conditions National Bundles:

Unlimited calls and texts in the Netherlands are subject to a fair usage policy of 300 minutes and 250 texts per day or 3000 minutes and 3000 texts per month (30 days), whichever is earlier, after which the standard rates apply. Lycamobile National Bundles are valid for 30 days from the date of purchase, any unused minutes, texts and data will expire as soon as the bundle expires. National Bundles can be purchased online, from your nearest shop OR can be purchased via one off payment using the existing top-up balance. The National Bundles are subject to be auto renewed after 30 days, therefore the customer should have enough balance in their mobile account. Unlimited calls and texts from Lycamobile to Lycamobile in the Netherlands are subject to a fair usage policy of 300 minutes and 250 texts per day or 5000 minutes and 5000 texts per month (30 days). When the free minutes and texts are used, the following rates apply for Standard Plan customers: 21ct/SMS and 26/min. with a connection charge of 23ct/call. For Saver Plan customers: 9ct/SMS and 9ct/min. with a connections charge of 12ct/call. Calls & texts to short numbers, special numbers, premium numbers and other value-added services are excluded from the bundle allowance. National Bundles are ONLY for personal non-commercial usage. Lycamobile reserves the right to amend or vary the terms of the Bundles or to withdraw this plan at any time on reasonable notice for New Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service.

Last updated: 9 September 2019

Data Bundles

Terms and Conditions Data Bundles:

Lycamobile Data Bundles are valid for 30 days from the date of purchase, any unused data will expire as soon as the bundle expires. Data Bundles can be purchased online, from your nearest shop OR can be purchased via one off payment using the existing top-up balance. The Data Bundles are subject to be auto renewed after 30 days, therefore the customer should have enough balance in their mobile account. Unless the customer stops the auto renewal by dialling *190# before the bundle is auto renewed. Usage above the up/download limit costs 19ct/MB for Standard Plan customers and 9ct/MB for Saver Plan customers. Data Bundles are ONLY for personal non-commercial usage. Lycamobile reserves the right to amend or vary the terms of the Bundles or to withdraw this plan at any time on reasonable notice for New Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service.

Terms and Conditions Bonus Data:

This offer is valid with the mentioned bundles and is valid until 30/09/2018. Customers need to register in order to receive the bonus data (extra data besides the standard bundle data allowance), by sending an SMS to 3535 with the keyword corresponding to the bundle immediate after activating the bundle. In case the customer sends the SMS prior to activating the bundle, the customer will not be eligible for the bonus data. The bonus data will be added to the bundle allowance and is valid as long as the bundle is valid, with a maximum of 30 days. As soon as the bundle expires the bonus data will expire as well. During the mentioned 30 days the customer is entitled to receive only once the bonus data. Bonus data can’t be exchanged or swapped for money, can’t be used for roaming or premium services and can only be used by the number to which it’s granted. Promotion is valid from 08/03/2017 until 28/02/2019.

International Bundles

Terms and Conditions International Bundles:

With the International Bundles, customers can call to fixed and mobile numbers to the selected national and international destinations with reduced tariffs and without connection charge. The allowance also includes (bonus) data usage in the Netherlands; call minutes to the selected international destinations and unlimited calls and texts to other Lycamobile numbers in the Netherlands. Unlimited national and international calls and texts are subject to fair usage policy of 300 minutes and 250 texts  per day or 1000 minutes and 1000 texts for per month (30 days), whichever is earlier. Unlimited calls and text from Lycamobile to Lycamobile in the Netherlands are subject to fair usage policy of 300 minutes and 250 texts  per day or 5000 minutes and 5000 texts for per month (30 days), whichever is earlier. A bundle is valid for 30 days from the date of purchase. International Bundles can be purchased online OR can be purchased via one off payment using the existing top-up balance. The International Bundles are subject to be auto renewed after 30 days, therefore the customer should have enough balance in their mobile account. Unless the customer stops the auto renewal by dialling *190# before the bundle is auto renewed. Calls, texts and data usage outside the bundle allowance will be charged the standard rates. International texts, calls and texts to short numbers, special numbers, premium numbers and other value-added services are excluded from the bundle allowance. Unused minutes, texts or data allowance cannot be taken into the next bundle period once the bundle is expired. Lycamobile reserves the right to amend or vary the terms of the Bundles or to withdraw this plan at any time on reasonable notice for New Customers. Any illegal, misuse or unethical activity will result in immediate suspension of the service.

Last updated: 9 September 2019

Return Policy

If an Agreement has been concluded electronically (such as via the website or by telephone) or within the offline Sales locations, the customer has the right, without giving reasons, to dissolve the Agreement within fourteen days. For the declaration of termination, the customer can contact the Customer Service during this period and request a refund. No costs are charged for invoking the reflection period. The costs for returning the ordered goods will not be reimbursed. If the customer uses the reflection period, the product must be returned complete, undamaged and in the original packaging. The right to cancel the order free of charge will lapse if this is not met. If a connection is made with the network during the reflection period and charges are incurred, these charges will not be reimbursed.

Last Updated: 26 November 2019

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National Bundles

How to buy: If you are currently not a Lycamobile customer pick up a new SIM and be sure to top-up with enough credit

Using your Lycamobile SIM, dial *139*Bundle code# (e.g. *139*81000# for Holland bundle) or send the SMS to 3535 with the bundle code (e.g. text 81000 to 3535 for Holland bundle)

If you don’t have enough credit to buy the bundle you will be prompted to top-up and try again or bundle Vouchers can be purchased from your nearest shop or online.

You will receive a confirmation message shortly after buying your bundle stating that it has been applied to your account. You should wait for this message before starting to use your bundle allowance.

Check your allowance: Every time you will be able to check your balance by dialing *136# (then press call)

Auto renewal: The Bundles are subject to be renewed automatically once they are expired. Auto renewal only applies for customers who have bought the Bundles on or after 28.11.2012, Lycamobile customers are advised to have enough balance in their mobile account at the time of expiry of Bundles.

Auto renewal cancelation:

If you would like to cancel your Bundles to be auto renewed, then follow the instructions given below; 1. Dial *190#, one day in advance before the Bundles expires. 2. Call customer services on 1200, one day in advance before the Bundles expires.

Note: Please note any request sent on or after the renewal day will not be accepted.

Unlimited FREE calls to Poland Lycamobile

Bundle Name Service Code Promotion
LycaWorld 75 1675 Unlimited FREE calls to Poland Lycamobile
LycaWorld 200 16200
LycaWorld 500 16500
Holland Bundle M 81000
All-In-1 Bundle S 3015
All-In-1 Bundle M 3020
All-In-1 Bundle L 3001
Lyca Unlimited 3002
4G All-In-1 Bundle 609
4G Lyca Unlimited 610

Get more from National Bundles

Lycamobile customers also get additional benefits as part of National Bundles. National Bundle allowance could be interchangeable as one of the below services:

National Bundles with €10 or less National Bundles with more than €10
Get 50 minutes to make or receive calls while roaming in non EU countries Get 75 minutes to make or receive calls while roaming in non-EU countries
Get 50 calls to get latest updates on sports Get 100 calls to get latest updates on sports.
International air time transfer fee: Get 50 transactions are included as part of the plan International air time transfer fee: Get 100 transactions are included as part of the plan.

Data Bundles

How to buy: If you are currently not a Lycamobile customer pick up a new SIM and be sure to top-up with enough credit

Using your Lycamobile SIM, dial *139*Bundle code# (e.g. *139*111000# for Mega surf data bundle) or send the SMS to 3535 with the bundle code (e.g. text 111000 to 3535 for Mega surf data bundle)

If you don’t have enough credit to buy the bundle you will be prompted to top-up and try again or bundle Vouchers can be purchased from your nearest shop or online.

You will receive a confirmation message shortly after buying your bundle stating that it has been applied to your account. You should wait for this message before starting to use your bundle allowance

Check your allowance: Every time you will be able to check your balance by dialling *136# (then press call)

Auto renewal: The Data Bundles are subject to be renewed automatically once they are expired. Auto renewal only applies for customers who have bought the Data Bundle on or after 13.01.2014, Lycamobile customers are advised to have enough balance in their mobile account at the time of expiry of the Data Bundles.

Auto renewal cancelation:

If you would like to cancel your Data Bundle to be auto renewed, then follow the instructions given below; 1. Dial *190#, one day in advance before the Bundles expires. 2. Call customer services on 1200, one day in advance before the Bundles expires.

Note: Please note any request sent on or after the renewal day will not be accepted.

Unlimited FREE calls to Poland Lycamobile

Bundle Name Service Code Promotion
LycaWorld 75 1675 Unlimited FREE calls to Poland Lycamobile
LycaWorld 200 16200
LycaWorld 500 16500
Holland Bundle M 81000
All-In-1 Bundle S 3015
All-In-1 Bundle M 3020
All-In-1 Bundle L 3001
Lyca Unlimited 3002
4G All-In-1 Bundle 609
4G Lyca Unlimited 610

International Bundles

Check your allowance:

Every time you will be able to check your balance by dialling *136# (then press call)

Auto renewal: All-in-1 is subject to be renewed automatically once they are expired. Auto renewal only applies for customers who have bought the Holland Bundle on or after 01.11.2014, Lycamobile customers are advised to have enough balance in their mobile account at the time of expiry of All-in-1 Bundle.

Auto renewal cancelation:

If you would like to cancel your Data Bundle to be auto renewed, then follow the instructions given below; 1. Dial *190#, one day in advance before the Bundles expires. 2. Call customer services on 1200, one day in advance before the Bundles expires.

Note: Please note any request sent on or after the renewal day will not be accepted.

Unlimited FREE calls to Poland Lycamobile

Bundle Name Service Code Promotion
LycaWorld 75 1675 Unlimited FREE calls to Poland Lycamobile
LycaWorld 200 16200
LycaWorld 500 16500
Holland Bundle M 81000
All-In-1 Bundle S 3015
All-In-1 Bundle M 3020
All-In-1 Bundle L 3001
Lyca Unlimited 3002
4G All-In-1 Bundle 609
4G Lyca Unlimited 610

Lycamobile Group Services

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