Customer services:  020 754 3030 or 1200 Charges apply
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How to use

Using Lycamobile is simple. Just click below to learn more.
Get started  

You can get started with Lycamobile by following these easy steps:

• Insert your Lycamobile SIM card into your mobile and switch it on
• Top-up your Lycamobile
• You can now make and receive calls and SMS from your Lycamobile
• Register your SIM online

Help
If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: 'Invalid SIM' or 'Insert SIM'. Unlocking your mobile phone is easy – simply call our Customer Services team on 020 754 3030 or 1200 or (93#) for advice.

 

Top-up your balance  
You can purchase top-up vouchers at various locations throughout Netherlands. 

To top-up:
  • simply dial *101*PIN# and press send, or
  • dial 1244 or (92#) and follow the instructions
To Top-up your balance from another phone or whilst you are abroad:
  • Dial +31684001244 and follow the instructions
You can also top-up your Lycamobile online, which is the most convenient way to top-up your Lycamobile.
  • Register your Lycamobile SIM online (click here to register your sim card)
  • Top-up your Lycamobile instantly online using a debit or credit card
Check your balance  

To check your Lycamobile balance in Netherlands, either:

  • Enter *101# or (94#) on your Lycamobile, press send, and your balance will be shown on your mobile phone screen, or
  • Dial 1244 or (95#) and listen to your balance.
To check your Lycamobile balance whilst you are abroad:
  • Dial +31684001244 and listen to your balance. 
Access your voicemail  

Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile voicemail you can:

  • Listen to messages left for you
  • Record a personalised welcome message
  • Select your preferred language
  • Set your voicemail access code to access your voicemail from other phones
To access your voicemail from your Lycamobile in Netherlands dial 1233 or (91#).
 
Choose your own language  

 

You can select the language to be used for your Lycamobile Voicemail and Top up service. To select your preferred language:

  • Dial 1244 or (92#).
  • Select the 'Settings' menu.
  • Select the 'Change Language' option.
  • Select your preferred language.
Transfer your existing mobile number to your Lycamobile  
You can keep your existing mobile number and transfer it to Lycamobile service. To transfer your existing mobile number please please click here to download the PORT IN FORM and contact customer services for further assistance.
View your Lycamobile number  

You can view your number by dialling  *102# or (97#) and it will appear on the screen of your headset. 

Use your Lycamobile abroad - roaming  

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries.

For information on countries where you can make and receive calls and SMS, and current charges please visit click here.

Contact Lycamobile customer services  

You can contact Lycamobile Customer Services from 8am to 8pm, 7 days a week.

To contact Lycamobile:

  • Dial 1200 (93#) from your Lycamobile
  • Dial 020 754 3030 from another phone or from abroad
  • e-mail us at cs@lycamobile.nl