FAQ

You can purchase Lycamobile SIM & Top-up vouchers at various locations.

If your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: 'blocked', 'barred', 'incorrect SIM' or 'SP lock', your mobile may be locked to another network. There are a number of ways to unlock your phone - just call our Customer Services team on 020 754 3030 for expert advice. 

If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock. If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.
 

If you have activated your SIM PIN code and then entered the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If you have already joined My Lycamobile you can also find your PUK code displayed there – click here to login.

If not please call our Customer Services team on 020 754 3030 and our team will return your call.
 

My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools.

  You can keep your existing mobile number and transfer it to Lycamobile service. To transfer your existing mobile number please please click here to download the PORT IN FORM and contact customer services for further assistance.   

Click here to visit the contact Lycamobile page for full details of the various ways you can get in touch with us, or simply call 1200 from your Lycamobile.

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Lycamobile SIM cards and top-up vouchers are available at many shops throughout Netherlands. 

Please click here to find out more about our charges. 
 

When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a "+".

Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our Customer Services team on 020 754 3030 if you are unsure about your handset.

Please contact Customer Services on 020 754 3030 as quickly as possible and one of our advisors will help you.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 3 months. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Your Lycamobile Voicemail service has been automatically activated.

To access your voicemail from your Lycamobile in Netherlands dial 1233 (lub 91#). Calls to access the voicemail are absolutely free.